Intelligent routing, real-time SLA, team monitor, visual pipeline and real analytics. Everything that used to depend on spreadsheets and goodwill now runs by itself.
4 fixed views with automatic prioritization by score, emotion and SLA. The queue organizes itself — hot leads always first.
Round-robin, least-loaded, skill-based, by keyword, campaign or schedule. Sticky routing keeps the same agent. Overflow redirects automatically.
Set response and resolution times per sector. Timer visible in Inbox. When SLA is at risk, escalation automatically moves up the chain.
Who's online, busy, on break. Used capacity vs available. Utilization per agent. All live, updated instantly.
Drag-and-drop kanban with multi-pipeline, stakeholders, products, SLA per stage and automatic win/loss analysis.
Structured data for advanced analysis, CSAT, NPS, conversion funnel and metrics that matter for business decisions.
Google Calendar sync, multi-seller view and scheduling integrated with deals.
Tasks, calls, meetings and My Day — all centralized with reminders and deal linking.
Visual editor, public link with view tracking and direct deal integration.
7 behavioral factors + AI. Score updates every 10 min and prioritizes your queue automatically.
13 real-time emotional signals. Frustration redirects to senior agent automatically.
Managed handler state. Automations pause when agent takes over. Zero duplicate messages.
Schedule a personalized demo and see how yapt. can revolutionize your business's conversational operations.
No commitment. Setup in 24h. Dedicated support.