Enterprise

Scale without giving up control.

Multi-tenant, granular permissions, guaranteed SLA and the security of a platform that processes 30M+ messages per month.

Absolute Isolation

Multi-tenant with native isolation.

Each organization is completely isolated by automatic security rules. Instant onboarding, data never crosses.

  • Each organization fully isolated with automatic rules
  • Instant onboarding: new tenant without deploy
  • Data never crosses between organizations
  • Settings per tenant: scoring, SLA, AI, channels
  • Per-tenant branding customization (coming soon)
Gestao de Tenants
3 ativos
Visao Geral
Tenants
Config
Auditoria
A
Acme Corp
Enterprise
Ativo
847 usuarios · 12 setores
Storage 45GB / 100GB
N
Nova Tech
Business
Ativo
234 usuarios · 6 setores
Storage 12GB / 50GB
G
Global Sales
Starter
Ativo
52 usuarios · 3 setores
Storage 3GB / 10GB
Isolamento de Dados
RLS por tenant em todas as tabelas
Schemas isolados por conta
Criptografia AES-256 por tenant
Backup independente por conta
3 tenants
1.133 usuarios
100% isolamento
Granular Control

Roles and permissions by module.

Customizable roles with policies per module. Complete audit trail for compliance.

  • Customizable roles: Admin, Manager, Agent, Viewer
  • Policies per module: inbox, deals, campaigns, settings
  • Audit trail: who did what, when and where
  • Email invite with predefined role
  • SSO and 2FA (roadmap)
Roles & Permissões
5 roles
Roles Políticas Audit Trail SSO
Administrador
Acesso total
3 usuários
Supervisor
Gestão de equipe
12 usuários
Operador
Atendimento
142 usuários
Matriz de Permissões
Inbox CRM Flows Ads Ops Config
Admin
Supervisor
Operador
SSO / SAML 2.0 Ativo
2FA Obrigatório Ativo
SLA & Distribution

Round-robin, skill-based, Window Guardian.

Intelligent distribution that respects capacity, skill and business hours.

  • Round-robin with weights per agent
  • Skill-based: language, product, region
  • Window Guardian: no one works outside business hours
  • SLA per department with automatic alerts
  • Overflow: redirects when department is full
C
Editar Setor
Comercial
Geral
Membros
Canais
Horários
SLA
IA
R...
SLA de Tempo de Resposta
Primeira resposta (minutos)
15
Tempo para considerar SLA violado
Limite de alerta (%)
80
Exibir alerta quando atingir este % do tempo
Tempo de resolução (horas)
24
Tempo máximo para resolver a conversa
Fechar automaticamente após (horas)
48
Deixe vazio para desabilitar fechamento automático
⚠
Escalação
Escalonar após (minutos)
30
Setor de Escalação
Supervisão
Exigir nota ao resolver
Agentes devem adicionar uma nota ao resolver
Permitir reabrir conversa
Permite reabrir conversas fechadas
Janela de reabertura (horas)
24
Cancelar
Salvar Alterações
Security

Over 700 active security rules.

100% cloud infrastructure, ultra-fast processing and over 700 active security rules.

  • Over 700 active security rules in production
  • Ultra-fast cloud processing
  • Optimized architecture with no external dependencies
  • Data encrypted at rest and in transit
  • Automatic backup with point-in-time recovery
yaTrust
94
/100
Security Score
Excelente — todos os checks passaram
LGPD
SOC 2
GDPR
ISO 27001
Criptografia E2E
AES-256-GCM em todas as mensagens
RLS Multi-tenant
Isolamento total por tenant — zero leaks
Backup automatico
Point-in-time recovery · 30 dias
AI Governance
Audit trail completo · Sem dados em treinamento
Uptime 90 dias
99.97%
Official Meta BSP
30M+ msg/month
11 years in market
Own infrastructure
Official Meta BSP30M+ msg/month11 years

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